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Terms & Conditions

Terms of Service

Terms and Conditions created  using the generator of the Deutsche Anwaltshotline AG

Contractual Partner

On the basis of these general terms and conditions (GTC) comes between the customer and SAVA group international GmbH
represented by Gerd Nord

Address: Davenstedter Straße 200, 30455 Hanover

Tel .: +49 (0) 511 92 000 41
Fax: +49 (0) 511 92 000 24

Commercial register: Hanover
Commercial register number: HRB 215331
VAT identification number: DE 3120 869 25

, hereinafter referred to as the provider, the contract is concluded.

Object Of The Contract

This contract regulates the sale of new goods from the area / areas of retail sale of bicycles, bicycle accessories, clothing and shoes via the provider’s online shop. Because of the details of the respective offer, reference is made to the product description on the offer page.

Conclusion Of Contract

The contract is concluded in electronic business transactions via the shop system or via other means of remote communication such as telephone and email. The offers shown represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for concluding a contract in the shop system comprises the following steps:

  • Selection of the offer in the desired specification (size, color, number)
  • Place the offer in the shopping cart
  • Pressing the ‘order’ button
  • Enter the billing and delivery address
  • Selection of the payment method
  • Review and processing of the order and all entries
  • Pressing the ‘order for a fee’ button
  • Confirmation email that the order has been received

In addition to the shop system, orders can also be placed via remote communication means (telephone / email), which means that the order process for concluding the contract includes the following steps:

  • Call the order hotline / send the order email
  • Confirmation email that the order has been received

The contract is concluded when an order confirmation is sent. The automatically generated and sent order confirmation does not constitute a corresponding legally binding declaration. The contract is also concluded by sending the goods or providing the service.

Contract Duration

Subject to termination, the contract has a term of 2 weeks. The total price is calculated from the following components: the price for the product / article, VAT and shipping costs

Prices, Shipping Costs, Return Shipping Costs

All prices are final prices and include VAT. In addition to the final prices, depending on the shipping method, there are additional costs that are displayed before the order is sent. If there is a right of withdrawal and if this is used, the customer bears the costs of the return.

Terms Of Payment

The customer only has the following options for payment: advance transfer, direct debit, cash on delivery, payment service provider (PayPal), cash on collection, credit card. No other payment methods are offered and will be rejected.

After receipt of the invoice, which contains all the details for the transfer and is sent by email, the invoice amount is to be transferred in advance to the account specified there. The invoice amount is collected by the provider by direct debit on the basis of the direct debit authorization from the customer’s specified account. 

In the case of delivery against cash on delivery, the cash on delivery amount is paid in cash to the deliverer upon delivery, whereby the deliverer charges a cash on delivery fee. When using an escrow service / payment service provider, this enables the provider and the customer to process the payment among themselves. The escrow service / payment service provider forwards the customer’s payment to the provider. Further information can be found on the website of the respective fiduciary service / payment service provider. The invoice amount can also be paid in cash at the usual office hours after deducting the estimated shipping costs. 

When paying by credit card, the customer must be the cardholder. The credit card is charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 7 days of receipt of the invoice. Payment is due without deduction from the invoice date. The customer is only in default after a reminder. The customer’s right of retention, which is not based on the same contractual relationship, is excluded. When paying by credit card, the customer must be the cardholder. The credit card is charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 7 days of receipt of the invoice. 

Payment is due without deduction from the invoice date. The customer is only in default after a reminder. The customer’s right of retention, which is not based on the same contractual relationship, is excluded. When paying by credit card, the customer must be the cardholder. The credit card is charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 7 days of receipt of the invoice. Payment is due without deduction from the invoice date. The customer is only in default after a reminder. The customer’s right of retention, which is not based on the same contractual relationship, is excluded. 

The customer is only in default after a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The customer is only in default after a reminder. The customer’s right of retention, which is not based on the same contractual relationship, is excluded.

Delivery Terms

The goods will be dispatched immediately after receipt of payment. The dispatch takes place after 2 days at the latest. The entrepreneur undertakes to deliver on the 5th day after receipt of the order. The standard delivery time is 3 days unless otherwise stated in the item description. The provider either sends the order from its own warehouse as soon as the entire order is in stock there or the manufacturer sends the order as soon as the entire order is in stock there. The customer will be informed immediately of delays. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by its own supplier, even though a corresponding cover transaction was made in good time, the provider has the right to to withdraw from a contract with the customer. The customer will be informed immediately and services received, in particular payments, will be refunded.

Warranty And Guarantee

Consumers are entitled to a statutory right to liability for defects in accordance with the relevant provisions of the German Civil Code (BGB) for the services offered. If there are any deviations from this, the warranty is based on the provisions in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The provider is acknowledged that he can choose between repair or new delivery if the goods are new and the customer is an entrepreneur. This does not apply to claims for damages by the customer due to injury to life, limb, health or essential contractual obligations, which must be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for compensation after grossly negligent or willful breach of duty by the provider or his legal representative or vicarious agent. Otherwise, the statutory provisions apply.

Insofar as we provide a guarantee for goods delivered by us beyond the statutory warranty provisions, this is expressly stated for the respective product.

Drafting Contracts

If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods passes to the customer when the goods are handed over to the selected service provider when the goods are dispatched. The customer has no possibility to directly access the stored contract text. The customer can correct errors in the input during the ordering process. He can do this as follows: by email, phone or in person on site.

Right Of Withdrawal And Customer Service

Cancellation policy Right of

cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day 

  • In the case of a sales contract: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
  • In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
  • In the case of a contract for the delivery of goods in several partial consignments or pieces: on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last piece.
  • In the case of a contract for the regular delivery of goods over a specified period: on which you or a third party named by you, who is not the carrier, took possession of the first goods.

When several alternatives meet, the last point in time is decisive.

In order to exercise your right of cancellation, you must send us (Sava group international GmbH, Davenstedter Strasse 200, 30455 Hanover, [email protected]) a clear statement (e.g. a letter sent by post, fax or email) ) about your decision to cancel this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof,

You have the goods immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract to Sava group international GmbH, Davenstedter Straße 200, 30455 Hannover,[email protected] send us back or hand over. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

End of revocation

You can reach our customer service at:

Tel .: +49 (0) 5041 77 05 817/8
Fax: +49 (0) 5041 77 05 819

 Disclaimer Of Liability

Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent’s representative and vicarious agent if the customer raises claims for damages against these. Claims for damages by the customer due to injury to life, limb, health or essential contractual obligations are excluded, which must be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or willful breach of duty by the provider or his legal representative or vicarious agent.

Assignment And Pledge Ban

Claims or rights of the customer against the provider may not be assigned or pledged without the provider’s consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

Language, Jurisdiction And Applicable Law

The contract is drawn up in German. The further implementation of the contractual relationship is in German. Only the law of the Federal Republic of Germany applies. This only applies to consumers insofar as it does not restrict the statutory provisions of the state in which the customer is domiciled or habitually resident.

Privacy

In connection with the initiation, conclusion, processing and reversal of a purchase contract based on these terms and conditions, the provider collects, stores and processes data. This is done within the framework of the legal provisions. 

The provider does not pass on the customer’s personal data to third parties, unless he is legally obliged to do so or the customer has expressly given his prior consent. If a third party is used for services in connection with the processing of processing processes, the provisions of the Federal Data Protection Act are observed. The data provided by the customer in the course of the order will only be processed for making contact within the framework of contract processing and only for the purpose for which the customer has provided the data. 

The data will only be passed on to the shipping company that takes over the delivery of the goods as required. The payment details are passed on to the credit institution commissioned with the payment. If the provider meets retention periods of commercial or tax law nature, the storage of some data can take up to ten years. 

When visiting the provider’s Internet shop, anonymized data that does not allow and does not intend to draw any conclusions about personal data, in particular IP address, date, time, browser type, operating system and pages visited, is logged. At the request of the customer, the personal data will be deleted, corrected or blocked in accordance with the statutory provisions. 

Free information about all of the customer’s personal data is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address:

  • SAVA group international GmBH     Davenstedter Straße 200 30455 Hanover Mail:  [email protected]

Severability Clause

The ineffectiveness of a provision of these terms and conditions has no effect on the effectiveness of the other provisions.